Warranty Registration Form
Your choice of Mitten Vinyl Australia premium vinyl cladding guarantees quality and performance that will last a lifetime…we’ve put it in writing!
Mitten Vinyl Australia has been firmly established in the vinyl cladding business in Australia since 1986. As an industry leader, our manufacturing facilities feature the most advanced technology and our products are tested to the highest standards.
Mitten manufactures vinyl cladding and accessories of extraordinary durability due to our combination of advanced PVC formulations and high standards of quality control.
In order to protect your new investment, please take a moment to fill out the “Certificate of Installationâ€. It is important that you read this document carefully so that you will understand the full extent of the coverage.
Mitten Vinyl Australia Lifetime Non-prorated Transferable Limited Warranty
Mitten Vinyl Australia proudly warrants the original purchaser of our cladding for as long as the original purchaser is the owner of the property to which our products are applied. The said products will be free from manufacturing defects. Any and all product failures covered by this Warranty as set forth will be remedied by Mitten Vinyl Australia AT NO COST TO THE ORIGINAL HOMEOWNER, if the Warranty is registered and the defect reported in accordance with the terms thereof. The Lifetime non-prorated coverage in this warranty is designed to cover individual homeowners only. In the instance of cladding purchased by or installed upon property owned by for example; corporations, governments, condominiums or premises not used by individual homeowners as their residences, the warranty period will be fifty years following the installation of the cladding and it will be prorated as indicated herein. For such purchasers or entities to which the prorated coverage applies, the warranty is transferable to a new owner by the original purchaser under the terms and conditions set forth herein, in which event it will cover the period of fifty years following the installation of the cladding (prorated as indicated herein).
Hail Damage
Uniform Weathering
The term “uniform weathering†means the appearance of the colour of the cladding and does not refer to the straightness or the even or level wall appearance of the cladding. Exposure to exterior elements can be expected to cause gradual and uniform colour change. This can vary, dependent on geographical location and wall exposure. Mitten Vinyl Australia warrants that its products will weather in a uniform manner. A defect will be defined as any weathering change that occurs on a specific wall exposure in a manner that varies from panel to panel (checkerboard effect). It is normal for a weathered cladding material to have slight and unobjectionable shade differences underneath the butt (or shadow line) portions of the panel – as well as underneath protected eaves and overhang areas.
Colour-rich Coverage
Conditions Of This Warranty
Obtaining Performance Of This Warranty
The procedure for obtaining performance of this Warranty is simple. If you feel that our product contains manufacturing defects simply write to: Warranty Claims, attention of Quality Assurance Manager briefly explaining your complaint. Accompanying the complaint must be a proof of purchase and installation along with proof of property ownership. Appropriate photos can be required along with a sample of the alleged defect for laboratory analysis.
IMPORTANT: ALL CLAIMS UNDER THIS WARRANTY MUST BE REPORTED TO MITTEN VINYL AUSTRALIA WITHIN SIXTY (60) DAYS FROM THE DATE THAT THE DEFECT IS FIRST DISCOVERED OR REASONABLY COULD HAVE BEEN FIRST DISCOVERED.
Mitten Vinyl Australia will reply within a reasonable period of time from receipt of your complaint. Further, Mitten Vinyl Australia reserves the right when necessary to inspect any damages or defects within a reasonable period of time after the claim is made.
Remedies
If your product contains manufacturing defects covered by this Warranty, Mitten Vinyl Australia will incur the costs (material and labour) to repair or replace the defective part or portion of Mitten Vinyl Cladding and Accessories. All warranty work will be performed by Mitten Vinyl Australia or a designated agent selected by Mitten Vinyl Australia Any repair or replacement not authorized by Mitten Vinyl Australia shall release Mitten Vinyl Australia from any and all warranty obligations concerning the products.
All warranty work will be performed no later than one hundred sixty (160) days after notice is received unless adverse weather conditions prevent repair or replacement from being completed within the one hundred sixty (160) day period. If so, repair or replacement will be completed as soon after the 160-day period as weather conditions will reasonably permit. Repairs will be performed at a mutually agreed time by the customer and the designated agent.
Mitten Vinyl Australia reserves the right to discontinue or modify any of its products, including the colour thereof, without notice to the homeowner/consumer and shall not be liable to the homeowner/consumer as a result of such discontinuance or modification, nor shall Mitten Vinyl Australia be liable in the event replacement material may vary in colour or gloss in comparison to the original products as a result of normal weathering. If Mitten Vinyl Australia replaces any material under warranty, it may substitute products designated by Mitten Vinyl Australia to be of comparable quality or price range in the event the product initially installed has been discontinued or modified. Mitten Vinyl Australia shall have sole discretion to determine whether the cladding is suffering from normal weathering. In the event that the cladding weathers to a degree which is determined by Mitten Vinyl Australia to be beyond normal, then Mitten Vinyl Australia shall, at its option, either apply a special coating to any cladding determined to have weathered beyond normal or perform the necessary repairs as outlined above.
THE REMEDIES PROVIDED FOR HEREIN ARE EXCLUSIVE WHETHER FOR BREACH OF EXPRESSED WARRANTIES, IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR OTHERWISE, AND MITTEN VINYL AUSTRALIA MAKES NO EXPRESSED WARRANTIES OTHER THAN AS SPECIFICALLY SET FORTH HEREIN. IN NO EVENT SHALL MITTEN VINYL AUSTRALIA BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
Some jurisdictions do not allow the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights and you may have other rights which vary between jurisdictions.
Registration Of The Warranty
The attached warranty registration form must be completed, signed by the purchaser and installing Contractor and returned to Mitten Vinyl Australia within thirty (30) days after completion of the installation in order for the purchaser to be eligible for warranty coverage. Failure to notify Mitten Vinyl Australia of the registration shall relieve Mitten Vinyl Australia of all obligations.
Transfer Of The Warranty
This Warranty is transferable to a new owner. However, in order for the new owner to be eligible for warranty coverage, the warranty transfer card attached to the Warranty must be completed and returned to Mitten Vinyl Australia within thirty (30) days from the date of real estate title transfer. Failure to so notify Mitten Vinyl Australia of any transfer of title or ownership shall relieve Mitten Vinyl Australia of further obligation hereunder. In the event of transfer of warranty and notice to Mitten Vinyl Australia as provided herein, the warranty period shall be for fifty (50) years from the original date of installation and shall be prorated as indicated on the reverse side hereof. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.
Please fill the below form from this link “TRANSFER OF WARRANTY” or Lodge a claim before proceeding.
YOUR MITTEN VINYL AUSTRALIA SOLID VINYL CLADDING IS BEAUTIFUL. HERE IS HOW TO KEEP IT THAT WAY. While Mitten Solid Vinyl Cladding comes close to being virtually maintenance free, it will become dirty just as does a freshly painted house or a new automobile or any other product that is exposed to atmospheric conditions. Generally, Your cladding should only need cleaning once a year with mild soap and water. Harsh chemicals aren’t required and in fact can damage the cladding and void the warranty. There’ll never be a need to paint your cladding. If your cladding ever needs repairs, please contact us and we’ll help you.